That will close all running Edge processes, free up RAM space, and allow you to relaunch Edge. Step 3: Right-click on the top-level Microsoft Edge process (the one with the number next to it) and select End Task. Step 2: Type Task Manager and hit enter to open the program. Step 1: Press the Windows key and open the start menu. The behavior ultimately leads to Microsoft Edge crashing, freezing, or not opening at all.įollow the steps below to close Edge completely on Windows 10. These Edge processes add up and consume a lot of RAM. Sometimes Edge stops responding because the tabs you have closed over time never actually shut the process. Then relaunch the Microsoft Edge browser and inspect if problems with Edge not responding have been fixed. Step 4: Select Cookies and Cache and hit Clear data at the bottom. Step 3: Navigate to Clear Browsing data > Choose What to Clear. Step 2: Go to Settings > Privacy, Search, and Services. Step 1: Open Microsoft Edge and tap on the three-dot menu above. When Microsoft Edge does not respond in Windows 10, you can clear the browsing history, cache, and cookies for your browser. If there is overburdened browsing data in your Microsoft Edge, that may make the browser slow or stop responding entirely. It’s almost always safe to clear the cache, so there’s no reason not to try it. Clear Cache and CookiesĪ corrupted cache can ruin your day. On the flip side, if the other browser connects fine, the issue is only with the Edge browser, and you can continue with our troubleshooting guide. If you can’t connect to the web using other browsers, you know there’s still a problem with your internet connection and not Edge. Open Google Chrome or Firefox and try to open a few sites. If the status does say that, you’ll also want to test the internet connection with a different browser to ensure the issue is centered only on Edge. Navigate to Network & Internet > Status and make sure that it says ‘You’re connected to the Internet’. Open the Settings app on Windows 10 (Use Windows + I keyboard shortcut). You need to check if your device is connected to a stable internet connection. Let’s start with the basic troubleshooting step to fix the Edge issue. Make Sure You Are Connected to the Internet Check the step-by-step instructions below and troubleshoot the Edge issues on Windows. Instead, you can follow this guide and fix the Microsoft Edge not responding error. While it’s possible to transfer data from the Edge browser to another but the transition isn’t as smooth as one might think. Another issue is, sometimes the Edge browser stops responding on Windows.Īnd users can’t simply switch to any Edge alternative as they have the browsing history, extensions, bookmarks, and passwords saved in the Edge browser. After a new Windows update, Microsoft Edge automatically opens during startup. However, the Edge experience isn’t devoid of issues. The browser works on all the platforms, feels faster than the market leader Google Chrome, and it’s compatible with all the Chromium extensions that used to enjoy on the previous browser. With my only remaining options being initiating a recovery, or reimage, I wanted to see if the nice folks at Geeks to Go could take a look at it.Microsoft Edge is my go-to browser on mobile and desktop. Lastly, I checked startup, and there was nothing out of the ordinary, where I though there might be something hosing the laptop on start up. The laptop, when started in safe mode, boots up with no issue, fast, and shows no signs of any symptoms. Multiple restarts, and an impromptu windows 'updating/making changes - do not restart' occurring, which lasted for hours, did not seem to do the trick. Both programs were uninstalled, along with Spotify, and Webroot. I also uninstalled Google Chrome and 365, since they were not asked for by the owner, and I had suspected they may have been botched installs by Geek Squad. I ran the disk cleanup tool and attempted to erase 9 Gb of items noted in the tool. It processed the restart, disk check/fix and rebooted. I scanned the HDD drive for errors, and ran an in-house restart disk fix. Preliminary troubleshooting was conducted by me. Also, I noticed that Geek Squad had installed Google Chrome, and Microsoft 365, on the day the owner took it for the concerns about his premature Antivirus expiration. The program was Webroot, or some Suite of variant of it. The owner noted taking it to Geek Squad (Problem #1 !) for concerns about his Antivirus program expiring, despite having a receipt showing his payment for time longer than provided. After a while, the laptop is somewhat usable, but sluggish. The laptop is extremely slow to load, shutdown, restart, etc. I received a Lenovo Model 80TV Laptop to check it for issues.
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